Panama Jack Resorts Gran Caribe Cancun

The food, the facilities, the comfort, the staff.

Great hotel, good location, real ocean view, free internet.

Good, big, well-cleaned rooms. Pleasant staff. Beach is amasing. Good alkohol drinks. You can find different meals and restarants for supper. Funny animation.

There was not a different range of food for breacfast and dinner.

all inclusive with a good varity of local as well as international cuisine. The room we had afforded a fantastic view of the ocean but my children ( now adults ) had no view. Good for families with young children. One member of the staff Rolex was extremely informative and courteous and helpful and we will always remember his kindness and helpfullness. l

Very noisy because of the children Young children occupied the adult pool and not the kiddies pool The sea was quite rough at times and the water had lots of sea weed Got no hot water in the shower the next morning. We upgraded to the Royal and my son forgot a white gold chain and a silver cross pendant with diamonds. It was never returned although we reported the matter the next day when he realised the chain and pendant we re missing

The location near the beach. The speciality restaurants were very good.

The theatre were the evening programmes were done, . it was very hot. Needs A/C.

food, staff, facilities

Hotel would not make change in US dollars. All change had to be in Pesos. Very inconvenient when leaving

Location and service

Activities information could be better

My wife and I stayed here Feb. 10-17 (2017). This is our third trip and I can't say enough positive things about Daniel. Daniel works the pool area bringing drinks to guest. This guy is one of the main reasons I've return to this resort. Great guy and Norma was excellent as well.

The breakfast buffet was slightly lacking.

My husband and I just got back from our honeymoon!! This was his first time in Mexico and my third. This was my second time staying at Gran Caribe, I highly recommend this place as the service is awesome!!! That's why I came back!! They go out of there way to treat you like royalty, all the staff is excellent and very friendly!! The resturant staff made sure there was vegetarian eats and if there wasn't they would make something special for you!!! Thanx Cruz for going above and beyond!! The bell captian Angel for helping us get our luggage under the weight limit!! Xaiver for gettting my friend Suz a small fan for sleeping noise!!! Mad Max the bar waiter on the beach for all his great happy hour, happy hour service!! Face the gentleman that ran the jewelry store in the resort for all his great deals and friendship. All the front desk and maintanance help was fast and fabulous!!! The house keeping was wonderful!! There was a pipe leak that flooded the 3rd floor by our rooms, the house keeping was right there sqweegying the water away from our rooms and putting towels down!! We made lotza friends and had the best vacation ever!! Thanx Gran Caribe staff/family!!! We will be coming back for the best service ever!!! Thanx the Curtis's Chad and Kelly

very clean most staff wear frandliy

did not have a room first night we arive .we book a hotel 5 mounts in advents, that was very disapointet.

After fighting with management (took 24 hours) about failing to honour our booking made SIX months prior to arriving, we finally were given the room we booked and was exactly what we booked thru Booked.net. Very very clean, super air conditioning, cleaning crew impecable and all restaurants & buffet staff super friendly and helpful. Beyond front desk/check in issues hotel is good & value for dollar.

The hotel constantly tells incoming guests that hotel over booked (over heard this told to so many other people checking in throughout the eight days we were there). Tried to shuffle my family of five to another hotel for four nights of our stay and not honour our booking. Completely disgusted by the management's attitude, no appologies or sorry for the inconvenience. Three hungry exhausted children under nine and hours of waiting to get checked into hotel.

Check in staff were friendly. Breakfast was great. .

Generally the hotel was noisey and food and drink staff unfriendly. Would not stay again

hotel staff is excellent, resort is clean and spacious, good food

more food variety would be better

REALLY NOTHING

FIRST OF ALL, YOU DID NOT GET ANYTHING PROMISED AND DID NOT GET WHAT YOU PAID FOR!! We had 3 rooms, one with 4 and only 1 bed for all. We were suppose to get 2 double beds as promised, but the usual saying was: "sorry, we have college graduation and had to give them the rooms with the double beds". I heard this told to many many people as they checked in. No one was there to help, and you did NOT get what you paid for. RIP OFF!

Su ubicación

El ruido de la gente en los pasillos se mete mucho a las habitaciones